Privacy notice

Who is responsible for your data

Heron Web Studios, operating the nodrak brand, with its address at Soberana 617, Centrika, 64520 Monterrey, Nuevo León, Mexico, is responsible for processing your personal data. You can contact us at hola@nodrak.com or +52 81 2636 3465.

Data we collect

When you write to us through the contact form, we collect:

• Your name.
• Your email address or phone number, depending on the contact method you choose. The other one is optional.
• Your preferred contact method.
• The number of vehicles you have and any message you choose to write.

To run the website securely we also receive limited technical data, such as your IP address and the result of the check against automated submissions.

If you message us on WhatsApp, we receive your number and the messages you send. WhatsApp handles that information under its own privacy notice.

We do not ask for sensitive personal data.

How we use your data

We use your data for the following purposes, which are necessary to assist you:

• Replying to your message through the method you chose.
• Telling you about nodrak, the devices, the installation and the account for your vehicles.
• Protecting the website against spam, fraud or misuse.

We do not use your data for advertising, we do not sell it and we do not use it for purposes other than those described here. As there are no secondary purposes, you do not need to tell us that you object to them.

Who else processes your data

We rely on providers (processors) that process limited data on our behalf and only to provide their service to us:

• Cloudflare hosts and protects the website. Cloudflare Turnstile checks that form submissions are not automated.
• Resend delivers form messages to our inbox.

These providers may process the information on servers outside Mexico. We do not share your data with third parties for their own purposes, unless a competent authority requires it under the law.

Retention and security

We keep your data only as long as needed to assist you and to meet our legal obligations. We use reasonable administrative and technical safeguards, although no online transmission or storage system is completely secure.

Your ARCO rights

You may access, rectify or cancel your data, or object to its processing (ARCO rights), and you may revoke your consent or limit the use of your data, for example by asking us to stop contacting you. To do so, email us at hola@nodrak.com or call us at +52 81 2636 3465, and email us:

• Your name and a way to reply to you.
• A copy of your ID or, where applicable, your representative's.
• A clear description of the data and the right you want to exercise.

We will reply through the method you indicate within the time limits set by the law and, if your request is granted, make it effective within those limits too.

Cookies

This website does not use analytics or advertising cookies. Cloudflare's verification service may process technical data from your browser to tell people apart from automated submissions.

Changes to this notice

We may update this notice. We will publish any change on this same page, and the date at the top shows when it was last changed.

Contact

For questions about your personal data, email us at hola@nodrak.com or call us at +52 81 2636 3465.